New technology and automation is creating major savings. Making systems and manuals available on tablets and SACC’s intranet portal has saved about SR1 million.
New in-flight catering contracts have been signed with Flynas, Malindo Air, Himalaya Airlines, and Turkey’s Freebird Airlines and Onur Air. The new Saudi airline Flyadeal appointed SACC as its in- flight services partner.
First international Saudia Al Fursan lounge opened in Cairo’s International Airport, in addition to an expanded Wellcome lounge in Medina. New lounge service agreements were concluded with Air France, Flynas, Philippine Airlines, Sri Lankan Air, and Royal Air Maroc.
Retail Division has expanded to manage in-flight shopping for three more airlines, as well as opening 13 new shops. New brands include Retail Trax and Lounge Café in the railways segment, and the first Le Cadeau shop at King Abdulaziz University.
Duty-free is being opened up through the Company’s joint-venture with Lagardere, the French multinational conglomerate.
Catering & Facilities Division improved client retention to 97 percent and won several new contracts to serve remote sites. New growth areas include healthcare, winning contracts with a pharmaceutical manufacturer and nine Kingdom- wide hemodialysis clinics.
Lost baggage - the contact to manage Saudia's lost baggage service and warehousing marks another area of diversification.
SACC became number one in the pre-prepared meals concept in catering for Hajj and Umrah pilgrims.
Quality control – of more than 10,000 food samples tested, the minimum rating was 98 percent. Water samples all scored 100 percent.